Privacy Policy

Welcome to NAPHATRA, operated by SABAI SECRET CO., LTD. We value your privacy and are committed to protecting your personal information in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA).

By using our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you place an order, create an account, subscribe to our newsletter, contact us, or use our customer support services. This information may include your full name, email address, telephone number, delivery and billing address, payment information (processed securely through our payment providers), and any other information you choose to provide.

When you visit our website, we may also automatically collect certain information about your device and your use of the website. This may include your IP address, browser type and version, operating system, device information, pages visited, the date and time of your visit, cookies, similar tracking technologies, and website usage statistics.

2. How We Use Your Information

We use your personal information to process and deliver your orders, manage your customer account, process payments, respond to your enquiries, provide customer support, improve our website and services, send promotional offers and newsletters if you have chosen to receive them, prevent fraud, maintain website security, and comply with applicable legal obligations. We only collect and process personal information that is necessary for these purposes.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance our services. You may choose to disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

4. Sharing Your Personal Information

We respect your privacy and do not sell your personal information. We may share your information with trusted third-party service providers when necessary to operate our business, including payment processors, delivery and logistics companies, website hosting providers, IT service providers, and government authorities where required by law. These service providers are required to protect your personal information and use it only for the services they provide on our behalf.

5. Data Security

We implement appropriate technical, administrative, and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, misuse, or destruction. Although we take reasonable steps to safeguard your information, no method of transmitting data over the internet or storing electronic information can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, including processing your orders, providing customer support, complying with legal, tax, and accounting obligations, resolving disputes, and enforcing our agreements. Once your information is no longer required, it will be securely deleted or anonymised in accordance with applicable law.

7. Your Rights Under Thailand's PDPA

Under Thailand's Personal Data Protection Act (PDPA), you may have the right to access your personal information, request correction of inaccurate or incomplete information, request deletion of your personal information where permitted by law, request restriction of processing, object to certain processing activities, withdraw your consent at any time where processing is based on your consent, and request a copy of your personal information in a portable format where applicable. We may ask you to verify your identity before processing your request.

8. Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit before providing them with your personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page along with the revised effective date. By continuing to use our website after changes have been published, you acknowledge and accept the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us.

SABAI SECRET CO., LTD.

Email: allaboutnaphatra@gmail.com

We will respond to your enquiry as soon as reasonably possible and in accordance with Thailand's applicable data protection laws.